#Entrepreneurship101 - Client break-ups are a thing.
Sometimes in the process of acquiring new business one party or both sells the other dreams or things change along the way and that causes a misunderstanding/conflict between service provider and client. Perhaps the values never aligned at all?
In our journey, we've had situations where an agreement would be signed and the service put into effect and then "the big conflict" happens. You have the option to fix the relationship (most recommended option - remember the initiation costs of the relationship and all the system adaptations and learnings absorbed from the process) or, you can end it and call it a day (should the cause of the conflict be significant and unavoidable by both parties).
With SMEs most of the time, cash and resources are very crucial and limited, should you as the client decide to default on your payment, that could be someone's salary or rent for the premises putting the entrepreneur under significant pressure; some end up taking credit to pay operational expenses. The invoice value may be insignificant to you, but it may be the reason an SME's door closes and further contracts the economy. If you can, pay them on time, if you cannot, communicate with them on time.
Either way, do right by your business partners.
Ethics matter in business.
